Support
Frequently asked questions
Short answers to the most common questions. For the detail, everything is in the Knowledge Base.
What the product is
What is Trading Konsole?
It is an intraday cockpit, a single dense screen, for trading
futures. In real time it brings together order flow and footprint, L2
book liquidity and CVD, plus the 0DTE options structure (flow, GEX, gamma flip) read on
QQQ and SPY and carried onto the futures chart.
See all the features.
Who is it for?
For discretionary intraday futures traders who want to read order
flow and options positioning without hopping between several tools. It is not a signal
service and it promises no returns.
Which instruments does it cover?
You trade futures: the CME index contracts (NQ, ES, YM, RTY) and
their micros, plus energy and metals such as CL and GC, through your own broker
connection. Options and ETFs are not tradable from the platform: the
0DTE chain on QQQ and SPY is read for analysis only, and a futures to ETF bridge carries
those levels onto the futures chart you actually trade (NQ with QQQ, ES with SPY).
Is it a financial adviser, or does it give trading advice?
No. It is an analysis and visualisation tool. Trading decisions stay
yours: we provide neither financial advice nor investment recommendations.
Requirements
What do I need to use it?
A recent computer: Trading Konsole is a desktop application for
Windows, macOS and Linux. You download it, install it and sign in with your account.
Given how dense the console is, a large screen (or more than one) makes a real
difference.
What do I have to install?
The desktop app, and nothing else on top of it. To trade for real you also connect
your own broker/data feed (see "Data and providers"); we walk you through it at
activation time. The options data comes from us, with nothing to configure.
Does it work on Mac, Windows and Linux?
Yes, the desktop app is built for all three. Given the density of the information it
is designed for large screens (or multi-monitor on the higher plans).
Does it work on a phone or tablet?
The cockpit is designed for the desktop: it is a very dense console, poorly suited to
a small screen. The website and the documentation read comfortably on
mobile.
Data and providers
Where does the market data come from?
Futures data (prices and the L2 book) comes from your own data feed,
at launch we support Rithmic. The 0DTE options and GEX
data, on the Desk plan, is provided by us: there is
nothing for you to configure.
Do I need my own data subscription?
For futures, yes: you need an L2 feed (e.g. Rithmic) in your own name. For options on
the Desk plan, no, we take care of it. At trial time we tell you exactly what is
already live and what needs an account of yours.
What happens if the data connection drops?
Connections reconnect by themselves with a heartbeat and backfill of
the missing data; a LIVE / OFFLINE badge at the top always tells you
whether the dashboard is connected.
Pricing and plans
Which plans exist and what do they cost?
Three tiers: Free (€0, forever), Pro (€39/month, full
order flow) and Gamma (€79/month, +0DTE options and GEX). Launch prices
are monthly and indicative. Full plan comparison.
What does the free plan include?
The full-screen futures chart with every indicator except the order-flow
and options ones: trend, volatility, oscillators, volume, ICT levels, drawing
tools, alerts and the composable workspace. Real trading within a prudent cap (up to 3
micros, with your own broker connection) and simulation with no limits. Footprint, DOM,
liquidity heatmap, CVD and everything on the options side (flow, GEX, gamma flip) belong
to the paid plans. The Free plan does not expire: it is not a timed
demo.
What is the difference between Pro and Desk?
Pro adds the full order-flow suite (footprint, DOM, heatmap, CVD),
unlimited indicators, full backtesting, the Expert Advisor and multi-monitor.
Gamma includes all of Pro plus 0DTE options with GEX
per strike, gamma flip and the futures↔ETF bridge.
Can I change plan later?
Yes: you will be able to upgrade or downgrade from the reserved area, which we are
opening. Until then, leave your email and we let you know as soon as subscription
management is live.
Free trial
How does the free trial work?
The trial lasts 7 days and covers the Pro and
Desk plans. You get the full feature set, no commitment.
Request the trial.
Do I need a credit card to try it?
Yes. The card is required to start the trial: it verifies the
account and lets the subscription continue without interruption if you decide to stay.
Nothing is charged during the 7 days, and you can cancel before the end with a single
click from the reserved area.
What happens after the 7 days?
If you do not activate a subscription, access to the Pro/Desk features ends. You can
still keep using the Free plan, which stays free.
Licences and activation
How is the licence activated?
After registering, the reserved area gives you an activation key tied
to your account. The platform verifies it at start-up and at intervals to keep your
plan's features enabled. The reserved area is being opened.
On how many devices can I use it?
On one device at a time. You can install it on more than one
machine, but the session is single: opening it on the second signs it out on the first.
An offline grace period lets you keep working without a constant
connection.
Do I have to be online all the time?
No: there is an offline grace period. For real-time market data,
of course, a connection is needed.
Refunds and cancellation
Can I cancel whenever I want?
Yes: subscriptions are monthly and will be cancellable at any time
from the reserved area; you stay active until the end of the period already paid for.
Subscription management is being opened.
How do refunds work?
Because a free trial is available to evaluate the platform with no
commitment, you can check that it suits you before paying. The final refund policy will
be published when subscriptions open; for particular cases support is available.
Security and privacy
How do you handle my personal data?
We process data according to the privacy notice and in line
with the GDPR. You can unsubscribe in one click from our emails and ask
for your data to be deleted.
Are my broker credentials safe?
Data-feed and broker credentials never end up in the code and are
managed centrally and encrypted. By default the platform works in paper:
real execution requires a deliberate activation (see "Paper and real trading").
Is the platform accessible?
Yes: we follow the WCAG AA standard, honour the "reduce motion"
preference and never convey information by colour alone.
Simulation and real trading
What is the difference between paper and real trading?
Paper trading is simulated: orders run against the real book but are
not executed on the market, so you can test approaches without risking
capital. Real trading sends genuine orders to your broker.
Guide to paper trading.
Do I trade for real or in simulation?
Both, and you choose per account. You trade the real book through your own broker
account (Rithmic), and the same screen runs in simulation on live data
when you want to rehearse a setup without risking anything.
How do I switch between simulation and real?
From the account selector. Each account is separate, with its own position, its own
PnL and its own rules: a per-account risk manager applies your daily loss limit and
locks the account when it is hit, before any order goes out.
Are there protections against losses?
Yes: a risk manager with a daily loss limit and a trading lockout when
it is hit, OCO/trailing brackets, and a trading journal.
Risk and journal.
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Didn’t find your answer?
Go deeper in the Knowledge Base, or request the free trial: when you start we send you a guide to reading the flow from day one.