Support
Frequently asked questions
Short answers to the most common questions. For the detail, everything is in the Knowledge Base.
What the product is
What is Trading Konsole?
It is an intraday cockpit, a single dense screen, for trading
futures. In real time it brings together order flow and footprint, L2
book liquidity and CVD, plus the 0DTE options structure (flow, GEX, gamma flip) read on
the ES and NQ options (and on QQQ and SPY with Desk) and drawn on the futures chart.
See all the features.
Who is it for?
For discretionary intraday futures traders who want to read order
flow and options positioning without hopping between several tools. It is not a signal
service and it promises no returns.
Which instruments does it cover?
You trade futures: the CME index contracts (NQ, ES, YM, RTY) and
their micros, plus energy and metals such as CL and GC, through your own broker
connection. Options and ETFs are not tradable from the platform: the
option chains (ES and NQ on Pro, plus QQQ and SPY on Desk) are read for analysis only,
and their levels are drawn on the futures chart you actually trade.
Is it a financial adviser, or does it give trading advice?
No. It is an analysis and visualisation tool. Trading decisions stay
yours: we provide neither financial advice nor investment recommendations.
Requirements
What do I need to use it?
A recent computer: Trading Konsole is a desktop application for
macOS and Windows. You download it, install it and sign in with your account.
Given how dense the console is, a large screen (or more than one) makes a real
difference.
What do I have to install?
The desktop app, and nothing else on top of it. You then connect your Rithmic login
from the app (Settings › Connections › New connection): it carries the futures data,
your accounts and, on Pro, the options on ES and NQ. On Desk the QQQ and SPY options
come from us, with nothing to configure.
Does it work on Mac and Windows?
Yes: macOS (Apple Silicon and Intel) and Windows 10/11 on x64. There is no Linux
build yet. Given the density of the information it is designed for large screens
(or multi-monitor on the higher plans).
Does it work on a phone or tablet?
The cockpit is designed for the desktop: it is a very dense console, poorly suited to
a small screen. The website and the documentation read comfortably on
mobile.
Data and providers
Where does the market data come from?
Futures data (prices and the L2 book) comes from your own data feed,
at launch we support Rithmic. On Pro the
options on ES and NQ come from the same login: the CME data of the
options on those futures. On Desk (coming soon) the QQQ and
SPY 0DTE options are provided by us: there is nothing for you
to configure.
Do I need my own data subscription?
For futures, yes: you need an L2 feed (e.g. Rithmic) in your own name. For the
options on ES and NQ (Pro), your Rithmic login must carry CME market data, the same
login you use for the futures; there is nothing to subscribe to with us. For QQQ and
SPY on Desk, no, we take care of it.
Which prop firms can I connect?
Any prop firm or broker that gives you a Rithmic login. In the app,
open New connection (in Settings › Connections, or under the accounts
in the sidebar): you see the firms Rithmic lists, each with its name and logo, and
picking one sets the Rithmic system for you. If yours is not there, or your account is
with a broker such as AMP, choose Rithmic login and pick the system
from the list. User and password stay on your computer, encrypted.
What happens if the data connection drops?
Connections reconnect by themselves with a heartbeat and backfill of
the missing data; a LIVE / OFFLINE badge at the top always tells you
whether the dashboard is connected.
Pricing and plans
Which plans exist and what do they cost?
Three tiers: Free (€0, forever), Pro (€39/month, full
order flow and the options on ES and NQ) and Desk (€79/month, adds the
QQQ and SPY 0DTE options, coming soon).
Yearly billing gets two months free. Full plan comparison.
What does the free plan include?
The full-screen futures chart with every indicator except the order-flow
and options ones: trend, volatility, oscillators, volume, ICT levels, drawing
tools, alerts and the composable workspace. Real trading within a prudent cap (up to 3
micros, with your own broker connection) and simulation with no limits. Footprint, DOM,
liquidity heatmap, CVD and everything on the options side (flow, GEX, gamma flip) belong
to the paid plans. The Free plan does not expire: it is not a timed
demo.
What is the difference between Pro and Desk?
Pro adds the full order-flow suite (footprint, DOM, heatmap, CVD),
unlimited indicators, full backtesting, the Expert Advisor, multi-monitor and the
options on ES and NQ (GEX per strike, gamma flip, options flow), read
from the CME data of your own Rithmic. Desk includes all of Pro plus
the QQQ and SPY 0DTE options served by us, the futures↔ETF bridge, the
daily option zones and the choice of options source (CME or ETF), for the whole app or
per panel.
I have a partner’s discount code: how does it work?
A partner’s code takes a percentage off your subscription for the first 12
months: checkout shows the discount and how long it lasts. After those months
the subscription renews at the list price. If you came through the partner’s link, the
plan buttons on the pricing page apply it for you; otherwise
you can type it at checkout.
Can I change plan later?
Yes. You manage the subscription from your account:
cancellation takes effect at the end of the paid period. To move to another plan,
write to support and we sort it out.
Free trial
How does the free trial work?
The trial lasts 7 days on the Pro plan: the full
feature set, no commitment. Desk opens later, through the waitlist.
Start the trial from the plans page.
Do I need a credit card to try it?
Yes. The card is required to start the trial: it verifies the
account and lets the subscription continue without interruption if you decide to stay.
Nothing is charged during the 7 days, and you can cancel before the end with a single
click from the reserved area.
What happens after the 7 days?
If you do not activate a subscription, access to the Pro features ends. You can
still keep using the Free plan, which stays free.
Licences and activation
How is the licence activated?
Sign in to the app with the email you bought with: the licence
arrives by itself, no key to type. The licence key also comes by
email after the purchase: keep that email, it is the only place the full key appears,
and the key can be pasted in Settings › License if you ever need it (for a plan bought
with another email, say). The platform checks the licence at start-up and at
intervals to keep your plan's features enabled. Your
account shows the start of the key and your devices.
On how many devices can I use it?
Paid plans on two devices, say a laptop and a desktop; the Free
plan on as many as you like. When you change machine, sign out of the old one, in
the app or from your account, and sign in on the new one:
the slot frees itself. An
offline grace period lets you keep working without a constant
connection.
Do I have to be online all the time?
No: there is an offline grace period. For real-time market data,
of course, a connection is needed.
Refunds and cancellation
Can I cancel whenever I want?
Yes: subscriptions are cancellable at any time from
your account; you stay active until the end of the period
already paid for.
How do refunds work?
The 7-day free trial lets you check the platform suits you before
paying, and the first charge has a 14-day, no-questions window. The
details are in the refund policy; for particular cases
support is there.
Security and privacy
How do you handle my personal data?
We process data according to the privacy notice and in line
with the GDPR. You can unsubscribe in one click from our emails and ask
for your data to be deleted.
Are my broker credentials safe?
The user and password of your Rithmic login stay on your computer,
encrypted, and are never sent to us. Real orders go out only on your live accounts: you
pick the account you trade on, and can rehearse on a simulated one at any time (see
"Simulation and real trading").
Is the platform accessible?
Yes: we follow the WCAG AA standard, honour the "reduce motion"
preference and never convey information by colour alone.
Simulation and real trading
What is the difference between paper and real trading?
Paper trading is simulated: orders run against the real book but are
not executed on the market, so you can test approaches without risking
capital. Real trading sends genuine orders to your broker.
Guide to paper trading.
Do I trade for real or in simulation?
Both, and you choose per account. You trade the real book through your own broker
account (Rithmic), and the same screen runs in simulation on live data
when you want to rehearse a setup without risking anything.
How do I switch between simulation and real?
From the account selector. Each account is separate, with its own position, its own
PnL and its own rules: a per-account risk manager applies your daily loss limit and
locks the account when it is hit, before any order goes out.
Are there protections against losses?
Yes: a risk manager with a daily loss limit and a trading lockout when
it is hit, OCO/trailing brackets, and a trading journal.
Risk and journal.
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