Support

Support

The fastest route: write to support@tradingkonsole.com from the email of your account. We normally reply within one business day (European hours).

Before writing

The Knowledge Base covers installation, first steps, data connections and the most common errors; the FAQ answers the commercial questions (plans, trial, requirements). A minute there often beats a day of email round-trip.

What to include

The email of your account, what you were doing, what you expected and what happened instead. For technical problems attach the app’s diagnostics: Settings → Support → “Report a problem” generates a report you can read before sending — app version, platform, feed health and recent warnings, never credentials.

Purchases, invoices, cancellation

Subscription, invoices and cancellation live in your account. Refunds follow the refund policy — for the first charge, 14 days, no questions asked.

Licences and devices

Device limit reached? Disconnect an old device from your account and activate the new one. Lost your key? The full key is only in your purchase email; your account shows just its first characters. Write to us and we will send you a new one: the old one stops working, your subscription and devices stay as they are.

Contact

Support requests: support@tradingkonsole.com.